Welfare Support Service

Our Welfare Support Service provides one-to-one support to veterans, and their families, on a local level across the whole of Scotland.

The service is delivered by four Welfare Support Officers and two Independent Living Advisers who work with individuals and their families to provide quick, efficient and professional services, addressing the complex nature of needs experienced within the Armed Forces community. 

Covid-19 Related Changes

The Welfare Support Service is operating a telephone appointment service at present to ensure that we are operating within Government guidelines.

Referrals can be sent via e-mail to GetHelp@poppyscotland.org.uk or 0131 550 1557

Meet our Welfare Support Officers and Independent Living Advisers

Laura Gavin, Welfare Support Officer - Highlands, Islands, Moray & Grampian

“Being in a position to offer welfare support to people who have served or are still serving gives me great pride.”

About Laura: Laura is originally from Glasgow but has lived in Argyll, the Highlands and is now settled in the Moray Coast area. She lives with her partner who is a veteran. Laura has been working as a Housing Officer for over eleven years supporting tenants and applicants in securing and sustaining housing in the Moray and Aberdeenshire areas for a Housing Association.

Prior to being a Housing Officer Laura worked as a support worker, supporting adults with learning disabilities in the local community and  adults with drug and alcohol dependency issues.  Laura enjoys travelling, reading and cinema.

Contact Laura via email: l.gavin@poppyscotland.org.uk


Cameron Harris, Welfare Support Officer - Central Scotland

“I hope my knowledge and experience working as a mental health nurse in both the RAF and the NHS will help veterans in all the challenges they make.”

About Cameron: Cameron served in the Royal Air Force from 1985 until 1988 as a Mental Health Nurse, dealing with clients who were being diagnosed with PTSD and other psychiatric conditions. He moved on to the NHS as a mental health Nurse where he worked from 1988 until 2019. Cameron is also a SSAFA caseworker in Lanarkshire, a role which he has been doing since 2016.

Cameron’s experience is invaluable when it comes to his current post as he understands how to help clients with chaotic lifestyles. He is able to help them manage life whilst living with the social or mental health issues they face.

Contact Cameron via email: c.harris@poppyscotland.org.uk


Fiona Deacon, Welfare Support Officer - South West Scotland & Borders

“As an Armed Forces veteran myself, I feel very privileged to be part of this community-based, beneficiary-led service.”

About Fiona: Fiona served for 18.5 years in the Royal Military Police, leaving in November 2006. She then became a Criminal Justice Officer for 6.5 years in the Scottish Borders carrying out numerous and varied tasks within the Criminal Justice System. Before joining the Welfare Support Service, Fiona already had a connection with Poppyscotland as a Volunteer Area Organiser. Fiona is married to David and has two children, Callum and Rhian.

Contact Fiona via email: f.deacon@poppyscotland.org.uk


Lisa Anderson, Welfare Support Officer - East Scotland

Lisa Photo

About Lisa: Lisa is based in Edinburgh and has lived there her whole life. She lives with her partner, who is currently serving in the Armed Forces, as well as her dog and rabbit.

Prior to starting her role with Poppyscotland, Lisa worked in the homelessness sector focusing on housing support. She helped people either navigate the homelessness system or to sustain their tenancies. Lisa also has experience in retail management and supporting young people. In her spare time, Lisa is a keen reader and loves attending live music events.

Contact Lisa via email: l.anderson@poppyscotland.org.uk

Heather Edgar, Independent Living Adviser - North & East

Heather Picture

About Heather: Heather has a background in criminal justice, debt advice and welfare rights within local council, housing association and charities. She has supported individuals with complex needs and disabilities, helping them become financially secure and able to live their lives independently.

Heather is from just outside Glasgow. She lives with her partner, who also offers support to the wider Veterans community in Scotland, and their cat and two dogs.

Contact Heather by email: h.edgar@poppyscotland.org.uk


Tracy Chandler, Independent Living Adviser - South & West Scotland


About Tracy: Tracy started working for us in 2019, having moved to Ayrshire to live in her forever home. Her husband retired from the Army after 35 years of service, so they moved from Hampshire where her husband was based while serving. At the time, Tracy was employed with another veterans charity where she worked for four years. This charity helped and supported veterans that were injured, wounded or sick (and their families). 

Prior to that, Tracy managed a homeless hostel. The clients she supported had complex needs which included homelessness, substance misuse, mental health issues, benefit issues and criminal matters. Tracy is a member of CIH and completed her sociology degree at 45!

Contact Tracy by email: t.chandler@poppyscotland.org.uk


Need help now?

Call us at 0131 550 1557 or email gethelp@poppyscotland.org.uk
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